10 Low-Tech Loss Prevention Tips

October 08, 2019

Posted at 3:35PM • 8/05/19 • Liz Sagaser


The National Retail Federation reports that inventory shrink cost the U.S. retail industry $46.8 billion in 2018; according to the NRF, 36.5 percent of shrink is external, due to shoplifting and organized retail crime (theft involving two or more persons), outpacing shrink caused by employee theft, vendor fraud, and administrative errors.

Chances are, you aren’t prepared to install price theft detection equipment or hire a full-time security guard for your retail business, but there are low-tech, low-cost ways to deter crime in your store that are easy to implement, and can help prevent loss due to theft.

 

10+ Low-Tech Loss Prevention Tips

  • Make Eye Contact. According to the Loss Prevention Research Council, 44 percent of shoplifters interviewed said if an employee paid attention to them while they were committing theft, it would deter them. Train your staff to greet every shopper who enters the store, and look them in the eye.
  • Keep Merchandise Organized. Pull shelf-based products to the front edge of the shelf, keep folded apparel tidy, and giftware lined up neatly. When the store is in great shape, it’s easy to spot a hole in your product lineup faster. It’s easy to nab something off a shelf when the store is messy.
  • Watch for Red Flags. Shoplifters come in all shapes, sizes, ages, etc. — but there are behaviors to look out for that may alert you to a theft-in-progress:
    • Shoplifters often work in pairs or larger groups so one person can distract the sales staff while the other proceeds to steal.
    • The most common shoplifting method is hiding merchandise from sight underneath clothing, in a purse, stroller, or inside other merchandise.
    • Keep an eye on shoppers who...

Spend more time watching the cashier than actually shopping.

Take several items into the dressing room, but leave with one.

Act nervous, and pick up random items with no interest.

  • Pay Attention to Price Tags. Train your staff to watch price tags, and have them be on the lookout for price switching. If the price seems wrong, or the price tag is affixed in an unusual way, chances are the tag has been switched.
  • Share a Code. Have a code which enables staff to alert each other of suspicious activities. Maybe, “Have you seen Sam today,” really means, “Pay attention, this shopper may be up to something.” It’s a handy way to help your staff communicate potential issues, without offending shoppers.
  • More Simple Steps to Prevent Theft:
    • Place your checkout so that customers must pass it while exiting.
    • Never leave your register unlocked or unattended.
    • Install anti-theft mirrors to eliminate blind spots, and ensure there is adequate lighting in all areas.
    • Keep small or expensive items in locked cabinets
    • Keep dressing rooms locked, and limit the number of items taken in by each customer
    • Place anti-theft signage up high, where would-be thieves may look for security cameras. Research suggests signs with eyes (like the one below) double the likelihood of compliance! Or try this sign.

Safety first! If a thief is brazen enough to take something off the shelf and run, don’t go after them — call the police. Most of the time, however, shoplifters are sneakier than they are brave. A few simple tweaks to employee training and thoughtful consideration of your store’s layout can go a long way toward preventing theft, and protecting your store’s inventory and bottom line.

Do you know everything you need to know about the retail business, or are you still learning? The Kerusso® Newsletter offers practical tips that can help you sell more stuff and make more money. Subscribe below.



Also in KERUSSO B2B BLOG

7 Tips for Making the Most of the Atlanta Market
7 Tips for Making the Most of the Atlanta Market

January 14, 2020 0 Comments

You’ll be doing a lot of walking, and you don’t want to end up with blisters. Wear supportive shoes and quality socks, toss a reusable water bottle in your backpack, tote, or purse, and bring simple snacks to keep you going. Think of this as Survivor: Retail Stocking Edition.
2020 Marketplace Events
2020 Marketplace Events

January 07, 2020 0 Comments

TEAM KERUSSO® IS HITTING THE ROAD! Mark you calendar and set an appointment with your rep to come see us at one of our upcoming shows.
9 Self-Care Tips for Retail Warriors
9 Self-Care Tips for Retail Warriors

December 17, 2019 0 Comments

When people talk about ‘retail therapy,’ they’re usually referring to the practice of making oneself feel better through shopping. If you are part of the hectic world of retail management this time of year, the term takes on a whole new meaning, as in: You own/operate or work in a busy retail store.