Frequently Asked Questions from our Retailers

We do not have minimum orders or minimum quantities.

No, the pre-packs are there for your convenience, especially when filling a display. However, you may order whatever size run works best for you.

Any order over $500 gets free domestic shipping, with displays excluded. Any order under $500 only has a flat rate of $20.

Typically, we ship within 2 to 3 business days of placing your order. Our normal shipping is FedEx Ground with a 2-day shipping window.

Our minimum suggested retail price is 50% of our wholesale minus a penny.

In our catalog, you will find the suggested retail/wholesale price on each product page. Or you may contact your Customer Care Partner for a pricing sheet.

Fill out our New Account Application, place your first order, and then we’ll send you a login link for you to create your account.

You may call us at 800.424.0943, email us at Sales@Kerusso.com, or place your order online on our new shopping platform at Kerusso.MarketTime.com.

Yes, you may apply for terms or a credit card account. Terms are available with approved credit. A Kerusso Credit Application must be completed, submitted, and approved before a credit limit is set and terms are established.

Please contact us by phone or email immediately upon receiving your order, and send us a picture of the damaged item as soon as possible. We will either send you a replacement or issue you a credit.

Please contact us at 800.424.0943 as soon as possible. We will ship the missing item to you or issue a credit.

Yes, on occasion, depending on the situation, we have been known to ship an order within 24 hours.

We will work with you on a case by-case basis to ensure you receive the correct item.

We offer a Zero-Risk Product Exchange Program to make it easy for you to refresh your inventory with new designs. If you have a current T-shirt, hat, or socks out on your selling floor for longer than 90 days, you may exchange those items for new products. Retailer does pay shipping to return items back to Kerusso. Call us at 800.424.0943 for more information and full details.